Transform your occupational health practice by delivering exceptional service to both employers and their employees. Our comprehensive guide empowers your team to manage the unique dual-customer relationship of occupational medicine.
Our guide meets the highest standards for occupational health customer service, addressing both employer and patient/evaluee needs.
Team-Oriented
Designed for your entire staff to deliver cohesive service to both employers requesting evaluations and individuals receiving care.
Comprehensive
Covers every aspect of occupational health interactions from employer requests through patient care and follow-up reporting.
NAOHP Approved
Backed by the National Association of Occupational Health Professionals with proven methods for balancing employer requirements and patient experience.
Who Is This Guide For?
Clinical Admins
Front-line staff handling scheduling, employer accounts, and coordinating evaluee appointments for occupational health services.
Practice Managers
Leaders balancing employer client needs with quality evaluee care while optimizing occupational health service delivery.
Clinical Staff
Providers who perform occupational assessments, deliver employer-mandated services, and maintain dual-client relationships with evaluees.
Support Teams
Billing, records, and compliance specialists who ensure both employer requirements and evaluee needs are properly documented and fulfilled.
What's Inside the Guide?
Dual-Customer Empathy Training
Practical exercises to help staff recognize and respond appropriately to both employer needs and worker concerns with balanced care and understanding.
Occupational Health Scripts
Ready-to-use conversation templates for common scenarios from employer communications to delivering complex medical information to evaluees.
Stakeholder Solutions
Step-by-step approaches to resolve challenging situations while maintaining professionalism and balancing the needs of both employers and workers.
Dual-Service Metrics
Actionable measurement tools to track improvements in both employer satisfaction and worker experience throughout the occupational health evaluation process.
Why Customer Service Excellence Matters in Occupational Health
Occupational health practices implementing service excellence strategies see significant improvements across key performance indicators. Better service directly translates to stronger relationships with both employers and evaluees, driving practice growth through this dual-customer approach.
Download the Occupational Health Service Guide - it's FREE!
Elevate Your Dual-Customer Experience
Our specialized Occupational Health Customer Service Excellence Guide is available for immediate download—Transform how you serve both employers and evaluees/patients today.
This comprehensive resource includes printable worksheets, team training exercises, and implementation strategies to balance employer requirements with patient care needs while maintaining compliance and confidentiality.
How is this guide different from general customer service training for healthcare?
Our guide is specifically developed for occupational health settings, addressing the unique dual-customer dynamic between employers and employees/evaluees. It covers HIPAA compliance, workers' compensation regulations, and communication strategies that balance employer requirements with patient privacy and care needs. All examples and scripts address real-world occupational health scenarios like pre-employment screenings, workplace injuries, and fitness-for-duty evaluations.
Can the materials be customized for our occupational health practice?
Yes! The guide includes editable templates and worksheets that can be branded with your practice information and adapted to your specific employer clients, industries served, and workplace evaluation protocols. You can customize communication templates for both employer representatives and the employees/evaluees you assess.
Is ongoing support available to help manage both employer and employee relationships?
Absolutely. All guide users receive access to quarterly update webinars and our online resource center with additional materials and expert advice. We regularly address emerging topics in employer-employee relations, workers' compensation updates, and best practices for maintaining neutrality while serving both stakeholders in occupational health services.
How do we measure ROI from implementing these strategies in occupational health?
The guide includes baseline assessment tools and ongoing measurement metrics to track improvements in both employer satisfaction (account retention, expanded services) and employee/evaluee experience (compliance rates, reduced complaints). You'll be able to demonstrate value to employer clients while ensuring quality care experiences for the individuals you evaluate.